Shangri-La Sydney Hotel, Sydney - Reviews, Room Options & Prices 2025

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About the Hotel

176 Cumberland Street, Sydney, Australia, 2000

Shangri-La Sydney, a 5-star hotel in the historic Rocks precinct, commands panoramic views of Sydney Opera House and Sydney Harbour Bridge from its 36 levels, featuring 565 rooms and suites with the largest windows of any harbor front hotel.

Luxurious Harbor View Rooms

Rooms at Shangri-La Sydney showcase spectacular vistas through floor-to-ceiling windows, with the Horizon Club Spa Suites providing a spacious contemporary design, a hydrotherapy spa bath and views to the West.

Sky-High Dining Experience

The culinary team selects finest local produce for menus created by Executive Sous Chef Michele Menegazzi, with Altitude restaurant and Blu Bar on level 36 offering unparalleled views of Sydney Harbor Bridge and Opera House.

Wellness and Recreation

The Health Club features a fully equipped gymnasium, indoor swimming pool, sauna, and whirlpool spa, while Chi, The Spa provides an urban wellness retreat.

Rooftop Honey Production

Eight beehives on the level three rooftop produce honey with unique flavors due to Sydney's exotic collection of trees and flowers, and vicinity to Royal Botanic Gardens.

Central Transit Access

The hotel is close to Sydney's numerous transit options, including rail, bus and ferries within a short walk.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premier King Room

Max:

3 persons

60 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Deluxe King Room

Max:

3 persons

45 m²

Bed options:

1 King Size Bed

Landscape view

Shower

Heating

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Deluxe Twin Room

Max:

3 persons

50 m²

Bed options:

2 Single beds

Landscape view

Shower

Heating

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Getting around

A guide to all available transportation options

City Center

Sydney4600 ft

Airports

Kingsford Smith (SYD) 8.1 mi

Wollongong (WOL) 63.9 mi

Train

Circular Quay Station1400 ft

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

AUD 105 per day

Baggage storage

Locker room

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Elevator
Currency exchange
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center

Guest Parking

Electric kettle
Cookware/ Kitchen utensils

Services

Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Baby stroller
Children's menu

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Indoor swimming pool
Sun terrace
Spa & wellness center
Sauna
Steam room
Jacuzzi
Body scrub
Facial
Treatment room
Body wraps
Full body massage

Room features

Air conditioning
Heating
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Separate tub and shower
Free toiletries
Bathroom telephone

Self-catering

Electric kettle
Cookware/ Kitchen utensils

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Room decor

Carpeted floor

Location

176 Cumberland Street, Sydney, Australia, 2000

Map view

street view

176 Cumberland Street, Sydney, Australia, 2000

City landmarks

Opera House

Sydney Opera House

4300 ft

Parks

Royal Botanic Gardens

4300 ft

Aquarium

SEA LIFE Sydney Aquarium

4700 ft

Gallery

Art Gallery of New South Wales

1.1 mi

Amusement Park

Luna Park Sydney

1.3 mi

Museums

Australian National Maritime Museum

1.1 mi

Sydney

Darling Harbour

1.1 mi

Parks

Hyde Park

1.0 mi

Mall

Queen Victoria Building

4800 ft

Church

St Mary's Cathedral

1.0 mi

Sydney Cove

Circular Quay

2100 ft

Sydney

Sydney Harbour

1.6 mi

Zoo

WILD LIFE Sydney Zoo

4300 ft

Museums

Museum of Sydney

2100 ft

Monuments and Landmarks

Mrs Macquarie's Chair

1.4 mi

Museums

Hyde Park Barracks Museum

5000 ft

Westfield Centrepoint 100 Market St Retail Level 5

Sydney Tower Eye Observation Deck

3700 ft

Garden

Chinese Garden of Friendship

1.4 mi

Museums

Justice and Police Museum

2600 ft

Sydney NSW 2000

Darling Harbour dining

1.2 mi

University

Sydney Conservatorium of Music

3400 ft

Museums

Madame Tussauds Sydney

4500 ft

10 Macquarie St

The Mint

4500 ft

Nearby

Bridges

Sydney Harbour Bridge

1500 ft

Mall

The Rocks

1400 ft

Museums

Museum of Contemporary Art Australia

1600 ft

Planetarium

Sydney Observatory

1900 ft

Sydney Harbour Bridge

Pylon Lookout at Sydney Harbour Bridge

1800 ft

Museums

The Rocks Discovery Museum

1600 ft

Bridges

Sydney Harbour Bridge Climb

1500 ft

Restaurants

Altitude Restaurant

300 ft

176 Cumberland St Shangri-La Hotel Sydney

Blu Bar on 36

100 ft

176 Cumberland St Level 36

Cafe Mix

100 ft

176 Cumberland Street

The Lobby Lounge

100 ft

161 Sussex St Four Points by Sheraton Sydney

The Brasserie

100 ft

L 1 176 Cumberland St

Mr. Wong

1800 ft

3 Bridge Lane

Harts Pub

400 ft

Corner Gloucester & Essex Streets

The Rocks Teppanyaki

400 ft

176 Cumberland St

The Quartier Bistro & Bar

600 ft

98 Gloucester St

Maybe Sammy

700 ft

115 Harrington St

Reviews and Ratings

Feedback from previous guests about their experience.

60%

enjoyed the hotel and would happily stay again

6.0/10

Guest rating

Rooms

7.6

Location

8.8

Service

6.0

Dining

6.4

4.5/5 based on 8205 reviews

#102 of 209 hotels in Sydney based on Tripadvisor

Marvin

United States of America, February 2025

5.2/10

My stay at Shangri-La Sydney was a mixed experience. The amazing views of the Sydney Harbour were undoubtedly the highlight, but the overall service and room conditions left much to be desired. While the location was central and convenient, it fell short of the luxury standards I expected for such a premium rate.

Rooms

5.0

The rooms were spacious with amazing views, yet they felt outdated and lacked some amenities that I would expect from a high-end hotel.

Service

5.0

Customer service was hit or miss. While some staff were friendly and helpful, other interactions were disappointing, especially during check-in and room service.

Location

7.0

The hotel's location was fantastic, offering easy access to key attractions. However, the steep walk back from Circular Quay might be challenging for those with mobility issues.

Dining

5.0

Dining options were limited, and breakfast was below expectations for a 5-star hotel. The views from the dining area were wonderful, though.

Facilities

5.0

The fitness center and pool were decent, but I expected more from the facilities given the hotel's reputation. The overall maintenance felt lacking.

Jerry

United States of America, December 2024

5.8/10

My stay at Shangri-La Sydney was a mixed bag. The views from my room were amazing, but the service was hit or miss, leaving me feeling a bit neglected. The facilities had potential but the room service left much to be desired, taking ages to arrive. Overall, I enjoyed the location and spaciousness of the room, though the hotel felt a bit dated and could use some sprucing up.

Rooms

7.0

I loved the spaciousness and the stunning views, especially from the Sydney Harbour Room. However, the decor felt pretty tired, and a makeover is definitely in order.

Service

6.0

While some staff were incredibly professional and helpful, I encountered others who were indifferent. The check-in experience was great, but check-out was kind of awkward as I felt ignored.

Location

9.0

The hotel is ideally situated near The Rocks and Circular Quay, making it easy to get around Sydney. However, the steep uphill walk back can be a hassle, especially for those not in the best shape.

Dining

5.0

Dining options were decent, but I found the prices pretty steep for what was offered. Breakfast choices felt limited, and I was left wanting more variety. Room service was a huge letdown, taking way too long.

Facilities

6.0

The fitness center's early access restrictions were frustrating. I also expected more from the amenities considering this is a five-star hotel. Nonetheless, the spacious ensuite was a highlight.

Eli

United States of America, November 2024

6.8/10

I had a mixed experience at Shangri-La Sydney. The location is fantastic, offering amazing views of the Sydney Opera House and Harbour Bridge. However, the service left something to be desired; I found it a bit chaotic at times. Overall, I would consider returning due to the lovely rooms and the really good dining options.

Rooms

10.0

My room was spacious, cozy, and beautifully laid out, featuring large windows with a stunning view over the Opera House and Harbour Bridge. The bathroom was elegantly designed with high-quality fittings. I enjoyed the snacks from the mini bar and the really good fruit bowl in the room.

Service

7.0

While the staff were mostly friendly and professional, there were moments of confusion, especially regarding pool bookings and service in the restaurant. I did appreciate that they acknowledged my birthday with a complimentary champagne, which was a nice touch.

Location

9.0

The hotel's location in The Rocks is perfect for exploring major landmarks like the Harbour Bridge and Opera House. It's very close to Circular Quay, making it easy to navigate around Sydney. Just be prepared for the steep walk back up to the hotel.

Dining

8.0

I found the dining experience to be quite good overall. The evening room service was really good, especially the classic Italian salad and the won ton soup. However, breakfast was a bit chaotic with the service slightly rushed and disorganized at times.

Facilities

8.0

The facilities, including the gym and pool, were great, though I didn't have time to fully explore them. Room service is pricey but well worth it for the quality of food and coffee.

Robert

United States of America, October 2024

6.8/10

I stayed at the Shangri-La Sydney for a special occasion, and while the views were absolutely amazing, the service fell short of expectations. The check-in process was chaotic, and I felt the room could use some updates. Dining options were a mixed bag, but overall, the location is fantastic for exploring the city. It was a nice experience, but I might look elsewhere next time.

Rooms

6.0

The room had amazing views of the Harbour Bridge, but it felt dated and cramped. The bath and shower were pretty small, which was a bummer for a splurge. I also noticed some cleanliness issues, like a grubby carpet.

Service

5.0

The service throughout my stay was hit or miss; while some staff were polite, I experienced long waits for assistance and lacked the personal touches you'd expect at a five-star hotel.

Location

9.0

The hotel's location couldn't be better—so close to The Rocks and Circular Quay, making it easy to explore. It felt great to be in the heart of everything and have such stunning views to boot.

Dining

6.0

Dining in the Blu Bar was a letdown; the service was slow, and even though the food was well-prepared, the prices felt steep for what was offered.

Facilities

5.0

Facilities like room service and valet parking were available, but I found the overall experience lacking—especially considering the hefty price tag. The lounge was also less inviting than I hoped.

Jane

United States of America, October 2024

5.4/10

My stay at Shangri-La Sydney was nice with amazing views, especially from our upgraded Presidential Suite. The service was generally helpful, though I did experience some delays with room service. The location is superb, being close to Circular Quay and other attractions, but the hotel could benefit from some modern updates in decor and amenities.

Rooms

10.0

Staying in the Presidential Suite was absolutely very nice, offering spacious areas and stunning views of the Sydney Opera House and Harbour Bridge. I also enjoyed a corner room on the 29th floor that had a peaceful water view.

Service

7.0

While the staff were friendly and helpful, room service was disappointing, taking over an hour to arrive. However, upon reaching out for help, they were quick to address other issues.

Location

10.0

The hotel's location is fantastic, within walking distance of Circular Quay, restaurants, and public transport. The views from my room were second to none, making it perfect for sightseeing.

Dining

8.0

The breakfast at Cafe Mix offered a decent variety, but I found it a bit pricey for what was available. The Altitude restaurant had an impressive view but the dinner menu felt overpriced for the quality.

Facilities

9.0

The hotel's gym and pool were great, and the welcome amenities were a nice touch, adding a bit of luxury to my experience.